5GB R99p/m - Marketing **** (Now R8112)

<p>5GB for R99p/m - Including the modem, is the contract i was happy to take out, after many discussions and up and down to the consultant and store not once was the open-line (uncapped) stipulated to me, as far as i knew and agreed to 5GB for R99p/m was the contract deal. This was in May eventually i received my modem and could start using it although i had struggled for about 6 weeks to get this deal. End of May came along with my 5GB usage, as the modem showed me 5GB was used and web browers stated no internet connection - ever since, my modem has been in my cupboard. Not to mention i have never received any statements or contact regarding my account - their excuse "we did not have your email address" although along with my contact details goes my email address otherwise how else could i receive statements (duh) anyway, we are in October now and to my surprise a debit order deduction of -R8112.00 was taken. After an entire morning of trying to get ahold of the company and someone to speak to i get told i am liable as my contract is open-line, i did not agree to an open-line (uncapped) contract deal. So who is really responsible...the persons who messed up my contract and paperwork and forgot to stipulate to me that THEY decided open-line is what i'm getting when i asked for 5GB R99p/m or myself...completely unaware of any of this until months later...this company has been nothing but unpleasant to deal with considering i could be the most patient person...but let me not forget to mention that my sister-in-law took out the same contract as we both thought "Wow what a great deal", yet the same contract according to Glocell East Rand Mall means hers would be a capped 5GB contract and unfortunately mine would be uncapped...please explain the training your staff went through to make such a mistake that i must now sit with the beginning of a new month in arrears with my account because Glocell decided to make my contract open-line when i asked for 5GB R99p/m??? </p>