AM
Asanda M

1 reviews | Active since Aug 2016

06 Aug 2016, 13:00

4 Months to repair my Cellphone and return unrepaired

<p>I have a 24 month cellphone contract with Autopage which was transfered to Glocell a few months ago. My phone stopped working just about 2 month having been swithed over to Glocell. I took it to the Glocell store in Newtown. I handed it in to guy by the name of Jimmy who initially would not help me demanding original invoice which I asked what the monthly invoice was for. None the less he took it and promised he would push for it to be repaired. I have been in contact with him at least once in two week for feedback and in the end I demanded my phone back because I could not even get a reference number. What is even more painfull is I have been paying for a phone that I cannot even use???? I have my phone back unrepaired after four ****** months that it was supposadly booked in. So why the hell must I continue paying for non existant service.I find it very funny how we get so many sales calls a day and always end up in this mess!!!!!!!</p>

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Replies (1)
Glocell
Glocell's reply22 Aug 2016, 08:27
Official

Dear Asanda ,

We sincerely apologise for the experience that you have had with us so far concerning the repair on your phone. Thank you for bringing this to our attention, we will certainly ensure that your matter will be addressed and resolved by our support team; your reference number is ********** .

Warm Regards,

GloCell