KD
Karen D

1 reviews | Active since Mar 2017

03 Mar 2017, 12:37

4 MONTHS FOR SCREEN REPAIR?!

<p>I handed by cellphone for a screen repair on 25 November 2016. I was assured 4 - 6 weeks for repair. It is now 3 March 2017 and I have had no feedback from the Repair Centre. The previous repair was within 4 weeks.</p>

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Replies (1)
Glocell
Glocell's reply06 Mar 2017, 10:06
Official

Dear Karen,

Thank you for your post.

This is absolutely unacceptable and definitely not the level of service you, as a valued customer, deserves.

Please rest assured that we have escalated your repair dispute the the relevant department. Your reference number is: ***2. A consultant will be in touch, to assist you, shortly.

Warm Regards

The GloCell Team

Best regards,