3 weeks of phone calls and still no joy

<p>We have sent through all cancellation documentation and paid the termination fee, yet still no confirmation of cancellation. I have called everyday this week and while typing this complaint have been on hold for 34.55 minutes and still nobody can confirm cancellation!!!! </p> <p> </p> <p>Each phone call has been met with the same information that our documentation has been recieved and the cancellation will be escalated to the supervisor. I have to believe that the supervisors of Glocell are either zombies or completely *********** at their jobs. </p> <p> </p> <p>I am disgusted in the service with Glocell, no-one had any information for me and no-one came back on the line to confirm I was still holding. The customer service department should be shut down!! </p> <p> </p> <p>I am still waiting for information regarding ticket number 55418, should Glocell have any decency to contact me on ********** or email me ********** I will be happy to give them the exact service they have given me and make them wait on the line for nearly an hour!!! </p> <p> </p> <p>Sincerely, </p> <p>A highly irate and frustrated customer!!! </p>