2-7 working days is a lye from Glocell as is all else

This is actually the worst service I have ever received with little to no response from Glocelll. I "upgraded"my cellphone contract with em on the 1st of August and was promised new device to be delivered in the 2-7 working day period as they state. it is now into week 3 and still no device or any form of communication from Glocell except when I actually walk into their head office in midrand... and yet still no one offers assistance and no apparently no one can assist as the receptionist puts it.. The only person who has tried to assist me is Cecilia Tshabalala, as for the rest of the interactions they have definitely been ones that need some attention.... highly disgusted and disappointed in this interaction basis Glocell provide. Truly think that the average of 1.5 stars that are rated at should be less, truly am disappointed in this company.....