Glidepath ???????? Or no Glidepath

5th Feb2025 arriving home from work to find there is no internet connection( I do t know how long its been offline for) . Reported it the “support whatsap number at 17:40. They responded 17:47 Which is great. I was told they will investigate. Now heres is where my problem starts. 18:19 i had to ask for feedback. Which they only responded 18:27 and asked if my ONT was online . I immediately rep**** with a yes . 18:39 they asked for a picture of the ONT. i rep**** at 18:45( was busy having supper). “Support only rep**** at 19:44 , after numerous requests to then to give me feedback and even calling the support line. Then all of a sudden i was either blocked or muted because my messages didnt blue tick. Only when i asked if i was muted or blocked that the blue ticks stated appearing again. Support only mentioned that there might be a fibre break to my unit. And requested to come have a look during the following day. Well we are working and wont be home. Well thank you for making sure you take your time Alick. Im sure it takes more than an hour to establish a break in connection. Your technicians are however welcome to check the cables to my unit on the outside as its in a complex. Now my question to them is . Are we fools? Do you want to do business or do you want to play around? Why do we always have to wait for feedback? Why do we always have to call you back when there is a query of some sort? And why does your internet have so many interruptions? Does it paint a picture that perhaps you cant provide decent stable internet? Or is it just a coincidence? This kid of customer service i expect to get from some sort of a back yard provider. Not you . Deeply disappointed. Pull up your socks and make sure customers are looked after. Worst “internet provider” in the area. Think twice before signing up.