1 reviews | Active since Nov 2014
Worst service ever
<p>I am paying my account and stil Farzaanah send me messages that I have not paid.This is even after I phoned them and said to supervisor Chene I do not want her handeling my account .Chene was unhelpfull and Farzaanah is rude and inhumane.I would rather go to court then deal with these people.</p>
Dear Leilanie
Thank you for bringing to our attention the unprofessional conduct of our employees, Farzaanah and Chane, that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
We spend a considerable amount of time to ensure that all interactions with our employees is both pleasant and professional, and find the behavior displayed unacceptable. We confirm the incident has been investigated and the necessary steps taken to avoid a repeat of your experience. All phone calls made to and from our offices are recorded; both the system notes and telephone recordings have accordingly been reviewed and training provided to ensure such conduct is not repeated.
Regards,
Mpho Davhana
Quality Assurance Manager
***
Dear Leilanie
Thank you for bringing to our attention the unprofessional conduct of our employees, Farzaanah and Chane, that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
We spend a considerable amount of time to ensure that all interactions with our employees is both pleasant and professional, and find the behavior displayed unacceptable. We confirm the incident has been investigated and the necessary steps taken to avoid a repeat of your experience. All phone calls made to and from our offices are recorded; both the system notes and telephone recordings have accordingly been reviewed and training provided to ensure such conduct is not repeated.
Regards,
Mpho Davhana
Quality Assurance Manager
***