Worst customer service along side Norton lamb.

This a pathetic service honestly. Was contacted by an agent made the payment she approved and received and nothing done. Still getting follow ups after payments made saying there was nothing done and I still owe when payment was made and pop given. The follows up are done on WhatsApp where they also confirmed payment note left on system. A day later there was nothing and no notes nothing and told that I still need to settle payment in which I sent confirmation again. The agent on the WhatsApp line refused to give his or her name after asking several times. How does your company work if no one does anything about the payments,does apply them just sends out emails to get payment.

The agents are as follows: Kelebogile on email also sent confirmation to her, then Curtis who also was sent the confirmation and now finally Samuel who also asked for confirmation and nothing done after this was received. I'm appalled by this behaviour in regard to work as non of the staff are taking any of the information and applying this as need be. Following up on things in which they need to ACTION instead of asking for the same information repetitively they already have and pop given.