********* WHEN IT COMES TO SETTLEMENT AMOUNTS

On the 2nd November I phoned the offices of Groenewald Lubbe Attorneys with regards to a settlement amount on my credit card account ref CAL55545. I am very unhappy with regards to a settlement figure that was given to me to on the phone by Lizelle to the amount of R39 428-00, which I paid yesterday. I then received a sms with a link to a swordfish app to log into for my account. After paying the amount of R39 428-00 I saw on the app the actual settlement figure for this outstanding account is the amount of R32 268.38 and not R39 428-00 as what was given to me by phone a huge difference of R7159.62 in times that we are living in at the moment with the COVID pandemic. After contacting Lizelle and asked her about these 2 different settlements, she called me back and gave me a lame excuse of payment arrangements ect and that is why it is different. I asked her how on earth do you bring this together because if I did not call the office and only paid the settlement that was given on the swordfish account given as this was the full settlement due on the system, and she said she did gave me the settlement. I feel that this is steeling my money as the proof are there on black and white for the settlement amount!!! I want my R7159-62 back. Can you also explain the following….I received a full settlement balance and also a message that my payment was received, but when I lock into the swordfish account today, there is still an outstanding balance of R9862.81 showing?? Also an e mail stating the following…..Our file is diarised to follow up on the next payment within a 30-day period unless a different payment arrangement exists?? The account is settled, what is this now? Can I please get a settlement letter from your office stating that I don’t owe any more money please as promised by Lizelle as I see on Hellopeter that this is a real issue to get settlement letters from your company? Can a senior manager in our collections department please contact me with regards to my query to solve my problem as I feel this is not right?