********* behaviour, ********** charges, no communication

I am being charged interest on interest and the interest rate keeps changing. I have sent 8 requests to Patrick Mafika, *** and to Kekeletso Ramone (QA Manager) to explain the interest charges and varying interest rate. To date I have received no response from anyone. What exactly is the point of having a specific complaints emails and a QA Manager when clearly they serve no purpose. My emails are blantantly ignored. I even called GLA for an explanation but that was just a waste of my time and money as the person just avoided providing any definitive answer. This is ******* and *********. This is precisely the reason why ********* lawyers like GLA need to be regulated. I was advised to lay a complaint with the Law Society and the South African Law Reform Commission as this sort of ********* practice is under review. People please lay complaints!