********* AND UNPROFESSIONAL

It has been two weeks since I logged a query about my account with Annemarie Speaking to Chane Harmse, who instead of assisting me lead to a further complaint as she dealt with my call in a dismissive unprofessional manner and then still dropped the call on me. Being under the impression that the manager would actually be willing to assist in order to resolve my quer I took the time to send an e-mail to Michelle La Cante.

To date I have received no feedback from her. The next step is to take this to the ombudsman as I'm sure that they would get further with this that I did and be able to shed light on why an additional R 1 200 was added to my outstanding amount. No explanation or communication was sent prior to this amount mysteriously being added?