1 reviews | Active since Sept 2011
<p>In late 2016 an arrangement of R200 every month was done between me and Groenewald Lubbe. The arrangement was done after the Groenewald Lubbe has debited my account without my permission. Apparently this was due to me skipping a payment. </p> <p> </p> <p>On the 24th January 2017 the amount as agreed upon was debited. To my surprise the Groenewald Lubbe came back to my account and debited R506.43 inspite of the R200 that was debited. </p> <p> </p> <p>My concern is, will Groenewald Lubbe debit my account as they feel and whenever they like. I find this unacceptable as a consumer. What is the point of making arragements if they will just debit one's account without my concern.</p> <p> </p> <p>I want the funds that were debited to be returned to my account as soon as possible.</p>
Dear Cindy,
We acknowledge your complaint lodged against our company, and appreciate your feedback. We would also like to offer our sincerest apology regarding the unpleasant experience you had when dealing with us. We are a company that prides itself on treating clients fairly and with professionalism.
We have investigated your complaint and one of our consultants will responded personally to you, however should you still not be satisfied, please contact our offices.
Regards,
Groenewald Lubbe Attorneys
Best regards,
Dear Cindy,
We acknowledge your complaint lodged against our company, and appreciate your feedback. We would also like to offer our sincerest apology regarding the unpleasant experience you had when dealing with us. We are a company that prides itself on treating clients fairly and with professionalism.
We have investigated your complaint and one of our consultants will responded personally to you, however should you still not be satisfied, please contact our offices.
Regards,
Groenewald Lubbe Attorneys
Best regards,
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