THREATS AND THEFT!

Good day

I am absolutely DISGUSTED in the recent treatment i am receiving from GLA. I have been dealing with GLA for about 2 years, and have always had pleasant experiences, up until recently. I am receiving absolute **** responses from a specific gentleman by the name of Dion Kwepile! You need to properly train your agents on what is ethical practice and what is not! Below is the response i received from him when querying why i am all of the sudden having a higher balance, even after making an extra payment on my account. Please note i have had a payment arrangement in place for months and have been making my payments diligently. I expect this nonsense to be rectified ASAP, or i will be reporting this to the ombudsman. It was not my first payment and i DO NOT HAVE TO PAY IMMEDIATELY WHEN GLA CALLS! As i said, ive had an arrangment in place for ages, so i dont know what this fool below is even talking about??!! Taking my money and not crediting it to my account is not theft?? i HAVE EMAIL TRAILS GOING BACK MONTHS TO BACK UP EVERYTHING I AM SAYING.

"The reason why the account has accumulated is because of the adjustments, you are required to make a payment immediately when you receive a call from the GLA. It is unfortunate that you took time to make your first payment. Which is the reason why you have an adjustment of R400. I have sent you the statement of account as proof of the above statement."