1 reviews | Active since May 2016
terrifying service
<p>I settled my fnb personal loan with Luzelle on the 29th April 2016. However FNB says payment is not reflecting and shows on my ITC that i still owe FNB. And again the bank says it still shows that account is not yet fully settled. I need my details updated with the bank and with ITC as im now unable to do anything cz of FNB listing. I really think FNB should look for representatives who are professionals cz the delay impacts gettin credit n work elsewhere. This matter needs to be updated ASAP.</p>
Dear Tlhogi8710
We acknowledge your complaint lodged against our company, and appreciate your feedback. We would also like to offer our sincerest apology regarding the unpleasant experience you had when dealing with us. We are a company that prides itself on treating clients fairly and with professionalism.
We shall investigate the complaint to get to the bottom of the issue and to assist us in improving our service to you.
Regards
Mpho Davhana
Quality Assurance Manager
***
Dear Tlhogi8710
We acknowledge your complaint lodged against our company, and appreciate your feedback. We would also like to offer our sincerest apology regarding the unpleasant experience you had when dealing with us. We are a company that prides itself on treating clients fairly and with professionalism.
We shall investigate the complaint to get to the bottom of the issue and to assist us in improving our service to you.
Regards
Mpho Davhana
Quality Assurance Manager
***