1 reviews | Active since Jun 2016
TERRIBLE SERVICE AND USELESS STAFF
<p>I have been paying an FNB loan of R3000, I assumed it was fully paid for when i stared being harrassed with calls, texts and emails from CLAYTON VONMEULIN from Groenewald Lubbe. when i asked him why i was still getting these messages he told me that they had only recieved R1000 but he could not tell me how much ive paid and how much i still owe, so i pulled up my bank statementd for the last two months and found that i had infact paid over R4000 And my account was being debited from FNB as well as Groenewald Lubbe. i brought this to Claytons attention and was assured the money would be refunded that next tuesday. that day came and went and no money was recieved. The friday after another R1000 was deducted from my account bringing my total debited to more than R5000. i have tried to contact Clayton but his calls go straight to voice mail and he has not responded to my emails for the last two weeks. i dont understand why the debit order was not stopped the minute i brought the matter to his attention, and why hound me for money that i owe yet i must fight for money that you owe me. This issue is been dragging on for more than a month now and still i have not been contacted. Please help me</p>
Dear Nazcart
Thank you for bringing to our attention the unprofessional conduct of our employee,Clayton Vanmeulen , that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
We spend a considerable amount of time to ensure that all interactions with our employees is both pleasant and professional, and find the behavior displayed unacceptable. We confirm the incident has been investigated and the necessary steps taken to avoid a repeat of your experience. All phone calls made to and from our offices are recorded; both the system notes and telephone recordings have accordingly been reviewed and training provided to ensure such conduct is not repeated.
Regards,
Mpho Davhana
Quality Assurance Manager
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Dear Nazcart
Thank you for bringing to our attention the unprofessional conduct of our employee,Clayton Vanmeulen , that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
We spend a considerable amount of time to ensure that all interactions with our employees is both pleasant and professional, and find the behavior displayed unacceptable. We confirm the incident has been investigated and the necessary steps taken to avoid a repeat of your experience. All phone calls made to and from our offices are recorded; both the system notes and telephone recordings have accordingly been reviewed and training provided to ensure such conduct is not repeated.
Regards,
Mpho Davhana
Quality Assurance Manager
***