JA
Jo-Ann Arendse

1 reviews | Active since Jun 2012

12 Dec 2016, 16:23

Telephone and sms charges are pathetic!!!!!!

<p>Firstly i had a debit order set up and i have asked GLA to remove the debit order because the payment was going off my account before my salary comes in and therefore i had to pay extra bank charges per month. Secondly after removing the debit order my cell phone got ****** and i couldnt make payment due to Capitecs banking system that works with a cell phone. I checked my statement and discovered i pay R20 for a email and R15 for a missed call... to me that is pathetic, so every month after paying my account i receive an email stating they received payment and that email cost me R20??? , my account will never be settled if this continues, Im paying GLA's fees only im not touching what i owe and i feel that is unfair.</p> <p> </p> <p>today i received an sms saying my assets will be removed, i find this very upsetting ive been paying this account for years without skipping a payment, last month was the first time due to my cell phone being ******. and now i have to pay 10% of what i owe, so what is the point of making an arragement then???</p>

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Replies (1)
GL Attorneys
GL Attorneys's reply13 Dec 2016, 08:21
Official

Dear Jo-Ann


We acknowledge your complaint lodged against our company, and appreciate your feedback. We would also like to offer our sincerest apology regarding the unpleasant experience you had when dealing with us. We are a company that prides itself on treating clients fairly and with professionalism.


We shall investigate the complaint to get to the bottom of the issue and to assist us in improving our service to you, and provide you with feedback.

Regards

Mpho Davhana
Quality Assurance Manager