Superficial assistance

Update: a person from GL called me on Friday - was supposed to call back at 3pm today and did not do so. Just like FNB, there does not appear to be any genuine concern to assist customers - rather, superficial concern in order to save face. Additionally, the person was providing me with the same vague information on Friday and it is a problem I have dealt with for the past few months because all that happens is that the conversation goes around in circles. Will have to turn to NCR because there are no options currently.