1 reviews | Active since Jan 2016
Settlement Letter
I've never experienced such awful service, Called the Groenewald Lubbe call centre all Morning trying to get a settlement letter, 1st problem , you wait and wait on the line, once you have been put through, it seems like none of the consultants there know what they jobs are, they will tell you different stories and put through to different people who are more clueless than them. Can i please be assisted with my settle letter as soon as possible.
Dear Mthizo101
We acknowledge your complaint lodged against our company, and appreciate your feedback. We would also like to offer our sincerest apology regarding the unpleasant experience you had when dealing with us. We are a company that prides itself on treating clients fairly and with professionalism.
We shall investigate the complaint to get to the bottom of the issue and to assist us in improving our service to you.
Regards
Mpho Davhana
Quality Assurance Manager
***
Dear Mthizo101
We acknowledge your complaint lodged against our company, and appreciate your feedback. We would also like to offer our sincerest apology regarding the unpleasant experience you had when dealing with us. We are a company that prides itself on treating clients fairly and with professionalism.
We shall investigate the complaint to get to the bottom of the issue and to assist us in improving our service to you.
Regards
Mpho Davhana
Quality Assurance Manager
***