1 reviews | Active since Dec 2016
Report them to the Law Society of the Northern Provinces
<p>I previously had a debit order for this company but revoked my authorisation because they kept debiting me early and actually double debited me as well. </p> <p> </p> <p>I was called by their consultant, Lerail , who asked if they could reinstitute the debit order and I specifically said "No", more than once. Today a debit order went off my account anyway.</p> <p> </p> <p>Considering how *********ly this company has dealt with me over the years, I am writing this review for one purpose only - to let others know that you do have further recourse against them. </p> <p> </p> <p>I am taking this matter to the Law Society of the Northern Provinces, which Groenewald Lubbe is a member of. If they have treated you *********ly, call the Law Society on ********** to find out how to lodge a complaint of your own. </p> <p> </p> <p>This is the only way that I believe that we can actually get this company to start acting in line with the law. </p>
Dear Fiona,
Thank you for bringing to our attention the unprofessional conduct of our employee, Leareil Williams, that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
Although considerable time and effort are spent by our firm to ensure contact with an employee of Groenewald Lubbe Inc is both a pleasant and professional experience, through training and implementation of conduct rules, the behavior of the employee in question is unacceptable. We confirm the incident will be investigated by our QA Department and the necessary steps taken to avoid a repeat of your experience. All phone calls made to and from our offices are recorded; both the system notes and telephone recordings will accordingly be reviewed to ensure such conduct is not repeated.
Yours faithfully,
GLA Management
Dear Fiona,
Thank you for bringing to our attention the unprofessional conduct of our employee, Leareil Williams, that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
Although considerable time and effort are spent by our firm to ensure contact with an employee of Groenewald Lubbe Inc is both a pleasant and professional experience, through training and implementation of conduct rules, the behavior of the employee in question is unacceptable. We confirm the incident will be investigated by our QA Department and the necessary steps taken to avoid a repeat of your experience. All phone calls made to and from our offices are recorded; both the system notes and telephone recordings will accordingly be reviewed to ensure such conduct is not repeated.
Yours faithfully,
GLA Management
Good Day Fiona,
Please allow us to apologize again for any inconvenience caused regarding the above incident.
We have investigated the matter thoroughly and have reimbursed your account with the amount that was deducted.The debit order on your account has been cancelled as well.
As mentioned, necessary steps will be taken to ensure that mistakes like this never happen again.
Your account will be assigned to Caylin Petersen, the Departmental Team Leader.
Should you have questions or queries please do not hesitate to contact us.
Yours faithfully,
GLA Management
Good Day Fiona,
Please allow us to apologize again for any inconvenience caused regarding the above incident.
We have investigated the matter thoroughly and have reimbursed your account with the amount that was deducted.The debit order on your account has been cancelled as well.
As mentioned, necessary steps will be taken to ensure that mistakes like this never happen again.
Your account will be assigned to Caylin Petersen, the Departmental Team Leader.
Should you have questions or queries please do not hesitate to contact us.
Yours faithfully,
GLA Management