Refund

Good day

I have received the worst service from this company , GLA was doing collections for Direct axis , I have been making payments every month to them , I then called in October to find out how much is my balance I was told the account was moved from them I must call direct access , I then called DA , I was told that my account was closed in June , I then enquired about the payment I have been making after that , since then I was told that DA must refund me, I called direct access they advised that they have not received any payments from GLA, GLA then said the funds its not in their account and at this moment my issue has not been resolved when I email only DA response, the lady by Analise promised to call me and nothing has been done I have been waiting for the call , I am still waiting to be refunded but with no Luck as Analise is not taking my calls , i called this morning spoke to Mr Heinie he said as per their books monies was sent to DA , when i spoke to Meagan from Direct axis she advised that they did not get any monies from DLA , this is frustrating. No one wants to take accountability on this matter