1 reviews | Active since Nov 2012
Really bad Service
I have made a payment arrangement which has been in place since September 2015 and i have made payment every month according to the agreement. (Which was confirmed on email by Leon) <br> i received an sms saying i needed to contact them otherwise legal action will be taking against me. <br> i made the call only to be told that their customer is not updating the system as quick as they should and i will have to change and make payments into their account which i do not want to do due to all the ***** i have heard of. now i have been told im getting summons. <br> i have requested for Leons boss to contact me but i do not think Leons boss will be any friendlier.<br> Please can someone contact me so this can be resolved. <br>
Thank you very much for taking my call and bringing to our attention the unprofessional conduct of our employee, Leon , that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
Although considerable time and effort are spent by our firm to ensure contact with an employee of Groenewald Lubbe Inc is both a pleasant and professional experience, through training and implementation of conduct rules, the behavior of the employee in question is unacceptable. We confirm the incident will be investigated and the necessary steps taken to avoid a repeat of your experience. All phone calls made to and from our offices are recorded; both the system notes and telephone recordings will accordingly be reviewed and training provided to ensure such conduct is not repeated.
Regards,
Estelle Roux
Call Center Manager
E-mail: ***
Thank you very much for taking my call and bringing to our attention the unprofessional conduct of our employee, Leon , that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
Although considerable time and effort are spent by our firm to ensure contact with an employee of Groenewald Lubbe Inc is both a pleasant and professional experience, through training and implementation of conduct rules, the behavior of the employee in question is unacceptable. We confirm the incident will be investigated and the necessary steps taken to avoid a repeat of your experience. All phone calls made to and from our offices are recorded; both the system notes and telephone recordings will accordingly be reviewed and training provided to ensure such conduct is not repeated.
Regards,
Estelle Roux
Call Center Manager
E-mail: ***