Poor service and Representative of FNB

As per other reviews, it is unfortunate that one cannot give a negative rating. Sending correspondence to the complaints email address is like sending it into a black hole. Dealing with Theo Louw is incomprehensible. Clearly the agent and back office have no idea what is done. Don't make settlement offers if you cannot interpret your own offer or at least train the individuals to understand what is actually being offered. A complaint will also be submitted to the Council for Debt Collectors. Would suggest First National Bank review their SLA with this agent.