POOR & PATHETIC SERVICE MOST USELESS SERVICE

My husband lost his job few years back. FNB handed us over to Groenewald Lubbe. I've been paying off his account monthly without fail or delay. Never received updates or statements on the account even when requested. Made a settlement payment last month to the amount which I figured was still outstanding seeing as I have no clue what's going on, on the account only to find out the accounts have already been settled and is up to date. Been trying for a month to get my R2000 refund. They delay, don't respond to mails, calls, online bot or WhatsApp chats. Always we will get back to you but never do. One excuse after the other. Yesterday I was finally told I need to take it up with FNB directly as they closed my account with them and all money was paid over to FNB. I requested contact details / reference details for FNB as I've not dealt with them EVER but they refuse to assist. Pathetic service. Would never use or recommend them.