NON EXISTENT CUSTOMER SERVICE, USELESS WHATSAPP LINE

I'm hoping someone can actually read this message properly and responds accordingly to assist me instead of just sending your useless automated responses such as the ones you get on WhatsApp.

My Direct Axis account was handed over to you and I've been making payments directly to you using Pay@ every month, never had any issues.

My last payment was made on the 30th of November 2025. At the end of October Direct Axis withdrew my account from you, without informing me. Hence why I still made the payment to you as I was unaware that they took control of the account again. I've checked with the bank and the payment to you via Pay@ was successful on the 30th. It however wasn't paid over to Direct Axis from you as you did with other payemts made before the 30th of November. The same reference etc. was used as I had done every month before that.

Isn't there anyone that can assist with tracing that payment so it can be paid over to Direct Axis as I have confirmed with the bank that is was in fact paid over to you and that payment was successful. So please don't advise me to contact the bank or Direct Axis again because I have done both and both have confirmed that the money was paid to YOU - GL Attorneys.

I've been given the run around by you on WhatsApp and I just want my payment to paid over to Direct Axis or refunded to me to I can do so myself. I have confirmed with my bank that payment was successfully made via Pay@ to you just as it had been done before I don't understand why you keep advising me to contact the bank as you should have the funds as you definitely didn't refund me.