HW
Hayley W
1 reviews | Active since May 2013
15 Mar 2016, 16:00
No response
Would someone actually respond to my numerous emails I have sent [Email Removed] with regards to balances, banking details etc. on my African Bank accounts<br> <br> Not sure how you expect me to make payments if you don't provide this information
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GL Attorneys's replyOfficial
15 Mar 2016, 16:33Hello dragoness,
Thank you for bringing to our attention the unprofessional conduct of our employee that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
Although considerable time and effort are spent by our firm to ensure contact with an employee of Groenewald Lubbe Inc is both a pleasant and professional experience, through training and implementation of conduct rules, the behavior of the employee in question is unacceptable. We confirm the incident will be investigated and the necessary steps taken to avoid a repeat of your experience.
As mentioned in my voice message that I've left for you - I'll send you a private email.
Regards,
Estelle Roux
Call Center Manager
E-mail: ***
Thank you for bringing to our attention the unprofessional conduct of our employee that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
Although considerable time and effort are spent by our firm to ensure contact with an employee of Groenewald Lubbe Inc is both a pleasant and professional experience, through training and implementation of conduct rules, the behavior of the employee in question is unacceptable. We confirm the incident will be investigated and the necessary steps taken to avoid a repeat of your experience.
As mentioned in my voice message that I've left for you - I'll send you a private email.
Regards,
Estelle Roux
Call Center Manager
E-mail: ***
GL Attorneys's reply15 Mar 2016, 16:33
Official
Hello dragoness,
Thank you for bringing to our attention the unprofessional conduct of our employee that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
Although considerable time and effort are spent by our firm to ensure contact with an employee of Groenewald Lubbe Inc is both a pleasant and professional experience, through training and implementation of conduct rules, the behavior of the employee in question is unacceptable. We confirm the incident will be investigated and the necessary steps taken to avoid a repeat of your experience.
As mentioned in my voice message that I've left for you - I'll send you a private email.
Regards,
Estelle Roux
Call Center Manager
E-mail: ***
Thank you for bringing to our attention the unprofessional conduct of our employee that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
Although considerable time and effort are spent by our firm to ensure contact with an employee of Groenewald Lubbe Inc is both a pleasant and professional experience, through training and implementation of conduct rules, the behavior of the employee in question is unacceptable. We confirm the incident will be investigated and the necessary steps taken to avoid a repeat of your experience.
As mentioned in my voice message that I've left for you - I'll send you a private email.
Regards,
Estelle Roux
Call Center Manager
E-mail: ***