LV
Liz V
1 reviews | Active since Mar 2016
16 Mar 2016, 14:10
Mismanagement of accounts - *****ing!!
Why is FNB still using this \service\" provider? Groenewald lubbe has not payed over my installments to FNB for months even though I have sent them the proofs of payment. I am being prejudiced and its is reflecting badly with FNB. GL's response is that my reference number changes so they dint pay over to FNB. <br> <br> Groenewald Lubbe needs to set things straight with FNB and feedback to me. Not paying over installments to my creditors is *****ing! Form me and FNB. My debt is not more than it was in 2015!"
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GL Attorneys's replyOfficial
16 Mar 2016, 16:01Hello LVDM00,
Thank you for bringing to our attention the unprofessional conduct of our company that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
We confirm the incident will be investigated and the necessary steps taken to avoid a repeat of your experience. All phone calls made to and from our offices are recorded; both the system notes and telephone recordings will accordingly be reviewed and training provided to ensure such conduct is not repeated.
I will contact you during the course of Thursday, 17 March 2016 with feedback.
Regards,
Estelle Roux
Call Center Manager
E-mail: ***
Thank you for bringing to our attention the unprofessional conduct of our company that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
We confirm the incident will be investigated and the necessary steps taken to avoid a repeat of your experience. All phone calls made to and from our offices are recorded; both the system notes and telephone recordings will accordingly be reviewed and training provided to ensure such conduct is not repeated.
I will contact you during the course of Thursday, 17 March 2016 with feedback.
Regards,
Estelle Roux
Call Center Manager
E-mail: ***
GL Attorneys's reply16 Mar 2016, 16:01
Official
Hello LVDM00,
Thank you for bringing to our attention the unprofessional conduct of our company that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
We confirm the incident will be investigated and the necessary steps taken to avoid a repeat of your experience. All phone calls made to and from our offices are recorded; both the system notes and telephone recordings will accordingly be reviewed and training provided to ensure such conduct is not repeated.
I will contact you during the course of Thursday, 17 March 2016 with feedback.
Regards,
Estelle Roux
Call Center Manager
E-mail: ***
Thank you for bringing to our attention the unprofessional conduct of our company that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
We confirm the incident will be investigated and the necessary steps taken to avoid a repeat of your experience. All phone calls made to and from our offices are recorded; both the system notes and telephone recordings will accordingly be reviewed and training provided to ensure such conduct is not repeated.
I will contact you during the course of Thursday, 17 March 2016 with feedback.
Regards,
Estelle Roux
Call Center Manager
E-mail: ***