Leariel Williams poor bad service No records of statement No calling back

This Groenewald thing bad service, I have been asking for my account statement with them for past two years and all I get is that I will receive it shortly,now I need a settlement discount, the balance is way higher with all payments I have been committed to and they claiming they offering me a special discount, Leariel Williams this guy worst service I have been requesting call backs, but he is very quick if a payment is missed.