Ignoring e-mails and requests about my account
My FNB credit card was handed over to Groenewald en Lubbe. Last year in May, I made a direct payment on my credit card online with FNB,settling the whole balance. Iris said I am not allowed to do that. I sent her the proof of payment and she would contact FNB to allocate the money to my GLA account. After numerous e-mails and phone calls, this money STILL isn't allocated, and the account is pushed higher with xtra costs. Jeanette sent me an e-mail to settle my account in March 2016. I sent her all the previous correspondence and proof of payment, I sent to Iris. I phoned her. She sent me an e-mail explaining that they would charge xtra costs. IS ANYBODY GOING TO DO SOMETHING? Please allocate the payment on the correct date of payment and write back all the xtra costs after that and give me the refund due to me?
Thank you for bringing to our attention the unprofessional conduct of our company that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
We confirm the incident will be investigated and the necessary steps taken to avoid a repeat of your experience. All phone calls made to and from our offices are recorded; both the system notes and telephone recordings will accordingly be reviewed and training provided to ensure such conduct is not repeated.
I will send you an email today, kindly contact me should you not receive my email.
Regards,
Estelle Roux
Call Center Manager
E-mail: ***
Thank you for bringing to our attention the unprofessional conduct of our company that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
We confirm the incident will be investigated and the necessary steps taken to avoid a repeat of your experience. All phone calls made to and from our offices are recorded; both the system notes and telephone recordings will accordingly be reviewed and training provided to ensure such conduct is not repeated.
I will send you an email today, kindly contact me should you not receive my email.
Regards,
Estelle Roux
Call Center Manager
E-mail: ***