I paid them for two months after account was settled but no sign of refund or explanation.

It has always been a mission to get a balance in my account from GLA, as a result I continued paying my account so I can settle it and get them off my back. I decided to request a balance again in the middle of June, like always it was a mission.

I had to send few emails until Shalinia Buys eventually responded with an FNB's contact details. She said I must get a balance from FNB. I asked her why am I being directed to FNB since all along I was paying GLA and was getting balance from GLA. Her response was sorry about that. I then contacted FNB who sent me a paid up letter saying my account was settled on the 29 of March 2019. I then asked who is responsible for the refund as I paid April and May 2019. FNB said GLA must advice and Shalinia responded with a line that says "Good Day The interest and legal fees was fully paid on this account ." and I continued asking about my refund for the two months I have paid after it was settled.

There was no response then the next thing my email was failing giving a failure message, then I decided to send it using my other email address and it went through successfully. I sent emails again and again to ask for explanation but up to today I have not received any response on what is the story about the two months payment I made after my account was settled. I believe that they cannot say the account is settled while interests and fees are being owed and if that is the case then they must explain to me.

They have ****** my two months payment and they don't want to account for it. So my conclusion is that they have been *****ing from the poor all this time that's why they don't give out balances, not only from me but from everyone dealing with them. Skip a payment you'll eat, breathe and sleep their emails, sms and calls.