Groenewald Lubbe Attorneys Rude and Arrogant George

I had an account with First National Bank for a Smart Device which was handed over to GLA. I made payments faithfully via Debit a order every month. I was offered a discounted amount telephonic-ally which was split over 3 months and the last debit would have been December 2019. However there was an incorrect reference that was used when they debited my account and I had to constantly phone and argue with them. they finally paid that money to FNB(31/08/2020) but there is still an amount outstanding with FNB because the full amount is now required by FNB and GLA still wants me to pay FNB even though it was an incorrect reference that was used in December 2019. I just spoke with George from GLA who is in charge of the FNB Smart Device payments and he was extremely rude and arrogant insisting that the account is closed but it still remains open with FNB. He then told me to speak to another agent and cut the call abruptly. First National Bank did not want to help, they will apologise to this review and will never bother to follow up or assist. Everyone wants to blame one another but no one will help to solve this problem