GL Attorneys

I have been complaining that the settlement letter reference number does not correspond with what TransUnion has. You need to rectify the letter to match what they have in their system. I have been taken from pillar to post since last October. Now Vernorine Matthews is telling me that she can't help me because she did what she was supposed to do. However, the matter is still not resolved. What is sad is that she doesn't want to provide contact details to follow up with FNB. So, what must I do now? My account has been like that for the last six months. Useless service provider.