1 reviews | Active since Mar 2014
Giving me attitude instead of assisting
Good day,<br> <br> I had a temp loan with FNB which was handed over and I have settled it, I called the consultants and spoke to Nokuthula and explained they need to updated my settlement with FNB as it is reflecting badly to my credit status, I explained to her that I had called FNB and they said they need to solve it...she told me she would send FNB an email and I asked her to call rather as this was not my first time calling about this and it's irritating now... she then told me this account is not handled by her so she will not deal with it than I lost it....<br> <br> You consultants are there to assist not argue with us nor not assist<br> she won't on saying it's fine I can report her with an attitude,<br> <br> Kindly look into this<br> <br> <br>
Thank you for bringing to our attention the unprofessional conduct of our employee, Nokuthula, that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
Although considerable time and effort are spent by our firm to ensure contact with an employee of Groenewald Lubbe Inc is both a pleasant and professional experience, through training and implementation of conduct rules, the behavior of the employee in question is unacceptable. We confirm the incident will be investigated and the necessary steps taken to avoid a repeat of your experience. All phone calls made to and from our offices are recorded; both the system notes and telephone recordings will accordingly be reviewed and training provided to ensure such conduct is not repeated.
Regards,
Estelle Roux
Call Center Manager
E-mail: ***
Thank you for bringing to our attention the unprofessional conduct of our employee, Nokuthula, that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
Although considerable time and effort are spent by our firm to ensure contact with an employee of Groenewald Lubbe Inc is both a pleasant and professional experience, through training and implementation of conduct rules, the behavior of the employee in question is unacceptable. We confirm the incident will be investigated and the necessary steps taken to avoid a repeat of your experience. All phone calls made to and from our offices are recorded; both the system notes and telephone recordings will accordingly be reviewed and training provided to ensure such conduct is not repeated.
Regards,
Estelle Roux
Call Center Manager
E-mail: ***