1 reviews | Active since Sept 2015
Furious and Disgusted
I received an sms from the supplier informing me that my debit order wasn't paid, i immediately phoned the supplier and was put through to George, i explained to him that it was an error because i am looking at my bank statement and it confirms payment was successful, George wasn't interested in what i had to say and was extremely rude and sarcastic, he said that i should send him the proof of payment, i inquired about the amount outstanding on my account and he rudely rep**** he would only give me this information once he has given me his email, i have sent through proof and i am yet to receive an apology or reply from them. I have never been so insulted and humiliated by someone at a company, making me feel like a ********. I would never recommend anyone to ever deal with this company, unless of course you want to be treated disrespectfully or like a ********.<br> Disgusting!!!
Dear Toni83
Thank you for bringing to our attention the unprofessional conduct of our employee, George , that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
We spend a considerable amount of time to ensure that all interactions with our employees is both pleasant and professional, and find the behavior displayed unacceptable. We confirm the incident has been investigated and the necessary steps taken to avoid a repeat of your experience. All phone calls made to and from our offices are recorded; both the system notes and telephone recordings have accordingly been reviewed and training provided to ensure such conduct is not repeated.
Regards,
Mpho Davhana
Quality Assurance Manager
***
Dear Toni83
Thank you for bringing to our attention the unprofessional conduct of our employee, George , that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
We spend a considerable amount of time to ensure that all interactions with our employees is both pleasant and professional, and find the behavior displayed unacceptable. We confirm the incident has been investigated and the necessary steps taken to avoid a repeat of your experience. All phone calls made to and from our offices are recorded; both the system notes and telephone recordings have accordingly been reviewed and training provided to ensure such conduct is not repeated.
Regards,
Mpho Davhana
Quality Assurance Manager
***