MS
Mandisa S
1 reviews | Active since Jun 2016
10 Aug 2016, 07:50
***** or Collection??
<p>I had a furniture city account which I had not been paying.... recently I started paying the account and on Monday the 8th August 2016, i received a message from Groenawald Lubbe Attorneys regarding summons issued. What is funny is the fact that I am paying the account, the consultant informed me to contact her Manager Antoinette Crawford for my account to be removed from them as African Bank is directly collecting from me. I contacted her and she was furious and reprimanded me for paying the account with the bank instead of them. She informed me that they will continue with the summons and I should stop paying African Bank for the account. I then immediately called African Bank and I was informed that Groenewald Lubbe Incorp delayed collecting from me and they started collecting themselves and I should continue paying the bank. Is Antoinette still acting on behlaf of African Bank or just trying to ***** me?? I mean she did not even listen to what I was sharing with her regarding the account???</p>
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GL Attorneys's replyOfficial
03 Nov 2016, 14:56Dear Mlsoxujwa
Thank you for bringing to our attention the unprofessional conduct of our employee, Antoinette , that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
We spend a considerable amount of time to ensure that all interactions with our employees is both pleasant and professional, and find the behavior displayed unacceptable. We confirm the incident has been investigated and the necessary steps taken to avoid a repeat of your experience. All phone calls made to and from our offices are recorded; both the system notes and telephone recordings have accordingly been reviewed and training provided to ensure such conduct is not repeated.
Regards,
Mpho Davhana
Quality Assurance Manager
***
Best regards,
GL Attorneys's reply03 Nov 2016, 14:56
Official
Dear Mlsoxujwa
Thank you for bringing to our attention the unprofessional conduct of our employee, Antoinette , that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
We spend a considerable amount of time to ensure that all interactions with our employees is both pleasant and professional, and find the behavior displayed unacceptable. We confirm the incident has been investigated and the necessary steps taken to avoid a repeat of your experience. All phone calls made to and from our offices are recorded; both the system notes and telephone recordings have accordingly been reviewed and training provided to ensure such conduct is not repeated.
Regards,
Mpho Davhana
Quality Assurance Manager
***
Best regards,