FNB & GL Attorneys – A Masterclass in How Not to Handle a Debt Review Case

If you’ve ever wondered what happens when a bank ignores a court order and an attorney’s office forgets how the National Credit Act works, look no further. FNB managed to charge interest rates of up to 20.75% on an account under debt review — despite a High Court order setting it at 10.5%. Impressive creativity. And when their own maths stopped making sense, they simply invented a new “converted” account without consent. Problem solved, right?

Enter GL Attorneys, who boldly treat a formally disputed, Ombud-investigated matter as if it’s just another unpaid gym contract. They ignore emails, don’t read documents, send threat SMSes, and make constant phone calls — all while insisting I “urgently” contact them to explain the situation I have already explained repeatedly in writing. The commitment to not understanding anything is honestly extraordinary.

If this is the level of professionalism these institutions consider acceptable, consumers should brace themselves. My advice? Document everything, keep every email, and prepare to know the law better than the people paid to apply it.