1 reviews | Active since May 2021
FNB credit card - refund request - lack of response
I am waiting for a refund on the above mentioned account. It was for a FNB credit card, which FNB closed with GL Attorneys, but monthly payments were still made to GL Attorneys, I spoke to Rueben Potgieter, he advised me that the request for the refund with all the necessary documents, that I have sent him on his telephonic request on the 5th of May 2023. He advised me via an email that the account is paid up, but the refund of more or less R5,422.60 has still not been done. According to your self service option on your website the amount that has been paid to GL Attorneys is R5,422.60, Rueben informed me that the account was closed by FNB, but the monies are still on your trust account, as this have not been paid to FNB. Could you please urgently arrange for the refund. I have phoned your accounting department, but no one is answering the calls, Racquel on *** and Xolani on ***.
Below is a screen shot as on my account on your website.
My Accounts Request Statement Request Statement Reference DTL21080
FNB Credit Card ***
EasyPay Reference ***
Old Client Reference ***
Account Status Close as per clients instruction
Outstanding Balance (R 1 511.01)
Handover Amount R 3 608.00
Interest to Date R 303.59
Fees & Expenses to Date (incl. VAT & FCC) R 0.00
Payment(s) to Date (R 5 422.60)
Adjustments R 0.00
In Duplum Adjustments (R 0.00)
Last Payment Date 2023/05/03
Last Payment Amount R 148.05
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Your matter is currently with our finance department. We will provide feedback as soon as we can.
Kind regards,
GL Management
Your matter is currently with our finance department. We will provide feedback as soon as we can.
Kind regards,
GL Management
Could you please sort out the refund that is supposed to paid back to me. I have asked for the refund, on the 10th May 2023, and still not sorted. This is not acceptable. I have spoken to Charne Harmse who is the one of the team leaders in your collections department, she took the matter over from Rueben Potgier, it seems that nobody that works at Groenewald and Lubbe Attorneys knows what they are doing! I have phone FNB legal this morning and they confirmed that they have done a refund to Groenewald and Lubbe Attorneys trust account on the 18th of May. As according to Charne Harmse, Groenewald and Lubbe was waiting for FNB to do a recon. The amount that was paid to your trust account was R3616.23 and the amount of payments received from Initiative payment in your trust account is R 5,422.60.
I have worked for attorneys as a bookkeeper for 12 years and have never seen such a mess. How do you actually receive a clear audit record that needs to be submitted to the Law Society of South Africa if you are not able to track accounting transactions on your system?? I have asked several times for an transaction record to determine what amount you actually paid over to FNB.
I am now going to report this with the Law Society.
Could you please sort out the refund that is supposed to paid back to me. I have asked for the refund, on the 10th May 2023, and still not sorted. This is not acceptable. I have spoken to Charne Harmse who is the one of the team leaders in your collections department, she took the matter over from Rueben Potgier, it seems that nobody that works at Groenewald and Lubbe Attorneys knows what they are doing! I have phone FNB legal this morning and they confirmed that they have done a refund to Groenewald and Lubbe Attorneys trust account on the 18th of May. As according to Charne Harmse, Groenewald and Lubbe was waiting for FNB to do a recon. The amount that was paid to your trust account was R3616.23 and the amount of payments received from Initiative payment in your trust account is R 5,422.60.
I have worked for attorneys as a bookkeeper for 12 years and have never seen such a mess. How do you actually receive a clear audit record that needs to be submitted to the Law Society of South Africa if you are not able to track accounting transactions on your system?? I have asked several times for an transaction record to determine what amount you actually paid over to FNB.
I am now going to report this with the Law Society.
The refund was processed as per our client's instructions.
Kind regards,
GL Management
The refund was processed as per our client's instructions.
Kind regards,
GL Management