FNB Credit card refund - no action taken

31 May 2023, 13:51

Good day,

Could you please sort out the refund that is supposed to paid back to me. I have asked for the refund, on the 10th May 2023, and still not sorted. This is not acceptable. I have spoken to Charne Harmse who is the one of the team leaders in your collections department, she took the matter over from Rueben Potgier, it seems that nobody that works at Groenewald and Lubbe Attorneys knows what they are doing! I have phone FNB legal this morning and they confirmed that they have done a refund to Groenewald and Lubbe Attorneys trust account on the 18th of May. As according to Charne Harmse, Groenewald and Lubbe was waiting for FNB to do a recon. The amount that was paid to your trust account was R3616.23 and the amount of payments received from Initiative payment in your trust account is R 5,422.60.

I have worked for attorneys as a bookkeeper for 12 years and have never seen such a mess. How do you actually receive a clear audit record that needs to be submitted to the Law Society of South Africa if you are not able to track accounting transactions on your system?? I have asked several times for an transaction record to determine what amount you actually paid over to FNB.

I am now going to report this with the Law Society.

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