AP
Allison P

1 reviews | Active since Dec 2017

10 May 2019, 09:43

DISRESPECTFUL SERVICE

Their bullying and threats are unprofessional and totally unacceptable! I have been advised that I am a poor excuse for a woman for not even paying 10% towards the debt, and another told me that I must get over living a 'cushy' lifestyle. I am one of those clients that has been upfront, honest and transparent regarding my financial situation - however, fallen on deaf ears and the threats ensue.

I was called by 2 different agents today who were completely rude, they talk over you that you cannot get a word in edge-wise!

I am COMPLETELY OVER INDEBTED and no one is hearing my pleas.

You know its bad when you can't even afford debt review.

I’m struggling to survive off R400 – R600 a month on food. I can’t afford to cut costs against my petrol and rental deductions – I’d end up without a job if unable to get to work and I cannot be evicted due to short payment as I’d have nowhere to go.

I have already short paid on my rent due to such. Every month I'm pawning my items to keep my head above water which ultimately leads to a vicious cycle. I have, of this week, taken a small loan from my place of employment to put food in my house.

I’m sure you have heard every excuse in the book – and I’m in no way denying my responsibility, however, I feel like I’m losing my basic human rights to work, food and shelter.

I have supporting documentation to prove my inability to survive.

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Replies (6)
AP
Allison P's update10 May 2019, 10:38
Reviewer Update
What are the signs of over-indebtedness? 1. Applying for a new loan in order to pay for other loans 2. Borrowing money in order to pay debt or cover expenses 3. Paying specific accounts and leaving the rest in arrears 4. Unable to meet monthly financial responsibilities 5. Having judgements against your name Being issued summons by creditors and/or lawyers Considering committing suicide Considering being placed under debt review Allocating most of your income to repay debt Constantly receiving sms notifications and/or phone calls by debt collectors for accounts that are overdue
AP
Allison P's update10 May 2019, 11:35
Reviewer Update
I just received another call - Keenan Watson advised he is tired of me and will not refer my request to someone senior as he is the senior.
AP
Allison P's update10 May 2019, 11:42
Reviewer Update
I feel bul**** and treated less than a human being.
GL Attorneys
GL Attorneys's reply14 May 2019, 09:21
Official
Good day,

We acknowledge your complaint lodged against our company and appreciate your feedback. We are going to investigate and revert to you.

Kind regards,
GLA Management
AP
Allison P's update15 May 2019, 08:51
Reviewer Update
Thank you kindly. However – my wish is to take this matter further than GLA as I was bul**** by both consultants on more than one occasion, and being a member of the First Rand Group I no longer wish to do ‘business’ with your firm. I have requested for voice recordings to be released in order to take my matter further however with no feedback thereof. Just the fact that a fee will be charged per call and no indication of when I shall receive such. In addition – they have not rectified me being charged R 1 420.02 for an SMS sent on the 17/01/2019. On one recording you will note I was not put on hold by Patricia– please review the comments made between herself and Keenan in the background; this is completely unprofessional.
GL Attorneys
GL Attorneys's reply15 May 2019, 11:38
Official
Good day,

We acknowledge your response, our complaints department is dealing with the matter.

Regards,
GLA Management