Despicable service and execution of mandates

Facts: I owed FNB an amount between R800-R900. This was a temporary loan agreement and subsequently FNB handing this over to Groenwald Lubbe Inc.

The first time I was called was on the 21st of May ( after numerous sms's ) I was told that the outstanding debt has now accrued to R1285 which included Legal Fees. The legal fees being R400+. I made an arrangement to pay on 24 May and this was confirmed by email.

On the 24th of May I paid the full amount outstanding via my FNB account. I tried calling the offices to confirm payment to no avail. Assuming the matter settled.

Today, 25 May an amount of R800-R900 was automatically deducted from my account. Now I've paid the loan again, added the agreement between Groenewald Lubbe Inc.

An sms was sent from their offices stating I hadn't paid and provided a number to call. I tried calling about 10 times being left an automated message to leave a message.

I physically went into FNB soon after (9am) to sort it out with them. After being on the phone with the FNB temporary loan department for TWO HOURS, the call cut and I was told to try again.

Issue: I was the 3rd person at FNB to have the same issue with your offices today. If your mandate is to arrange payment from debtors, and the debtor pays then why in the hell are you not communicating with FNB to cease orders when THE DEBTORS HAVE FULFFILLED THEIR OBLIGATIONS ?

I had to pay Legal Fees added to the loan agreement. What legal services did your offices actually provide if your office deals with financial collections every day ? You keep harassing me even after I have sent proof of payment.

It is despicable how *********** these mandates from.banks are executed and followed up on. Debtors are paying your offices fees that you are raking in yet you do not follow up with your financial client FNB.

The most despicable being that I am not the only person being harassed and inconvenienced by the lack of procedure in your offices.

Sort this out. You are costing thousands money that quite frankly, you do not deserve