1 reviews | Active since Jan 2014
Call Centre Agents!!!!
I received a call from Groenewald Lubbe , the lady who phoned me was very rude, raising her voice & not listening to my explanation.<br> Each month they receive payment via debit order, but still they call me demanding more money , & I was basically forced to load a debit order for the mentioned account.
Dear Roxanne
Thank you for bringing to our attention the unprofessional conduct of our employee, that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
We spend a considerable amount of time to ensure that all interactions with our employees is both pleasant and professional, and find the behavior displayed unacceptable. We confirm the incident has been investigated and the necessary steps taken to avoid a repeat of your experience. All phone calls made to and from our offices are recorded; both the system notes and telephone recordings have accordingly been reviewed and training provided to ensure such conduct is not repeated.
Regards,
Mpho Davhana
Quality Assurance Manager
Best regards,
Dear Roxanne
Thank you for bringing to our attention the unprofessional conduct of our employee, that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
We spend a considerable amount of time to ensure that all interactions with our employees is both pleasant and professional, and find the behavior displayed unacceptable. We confirm the incident has been investigated and the necessary steps taken to avoid a repeat of your experience. All phone calls made to and from our offices are recorded; both the system notes and telephone recordings have accordingly been reviewed and training provided to ensure such conduct is not repeated.
Regards,
Mpho Davhana
Quality Assurance Manager
Best regards,