1 reviews | Active since Aug 2014
Breach of Contract
Good day<br> <br> I am very disgusted with the service of GLA INC.<br> <br> My debit order is schedule for the 26th of each month. GLA Inc uses the NEADO Tracking system to track my bank account for money. They tried taking money on thr 14th Dec 2015 and the debit order was sent back as unpaid. Because of this my bank is charging me unpaid debit order fees. R138 every time. As I only get paid on the 25th there wont be any money in my account. <br> <br> I have sent through my bankstatements for Dec 2015 with a letter from the bank stating the cost as well as a letter with a request to CANCEL the debit order as I will pay it cash from now on.<br> <br> Today I received an SMS from GLA Inc stating my debit order was unpaid. I Cancelled this on 5 Jan 2016 already and Elsie confirmed receiving my query and request.<br> <br> What dont you understand? I want a refund for my bank charges as you clearly dont understand the number 26th of each month.<br> <br> This is BREACH OF CONTRACT. What is the use of specifing a date then? If you can put through debit orders as you like?<br> <br> Pathetic!!!<br> <br> I am losing money because of your wrong doings and incorrect administration!!<br> <br> <br>
Dear Zinda90
We acknowledge your complaint lodged against our company, and appreciate your feedback. We would also like to offer our sincerest apology regarding the unpleasant experience you had when dealing with us. We are a company that prides itself on treating clients fairly and with professionalism.
We shall investigate the complaint to get to the bottom of the issue and to assist us in improving our service to you.
Regards
Mpho Davhana
Quality Assurance Manager
***
Dear Zinda90
We acknowledge your complaint lodged against our company, and appreciate your feedback. We would also like to offer our sincerest apology regarding the unpleasant experience you had when dealing with us. We are a company that prides itself on treating clients fairly and with professionalism.
We shall investigate the complaint to get to the bottom of the issue and to assist us in improving our service to you.
Regards
Mpho Davhana
Quality Assurance Manager
***
