ATTORNEYS REFUSE TO SUPPLY PAID UP LETTER !!!!!!!

MY COMPLAINT *** REFERS

I would like to express my total revolt in dealing with your Jeanette Gumbi. Quick to phone and threaten when she is in a position to do so, but low and behold, when an account is paid up, she blatantly refuses to 1) take your call and 2) issue a paid-up letter.

I was not even remotely informed by GLA that the account is paid up and that you actually owe me R104 credit - kindly advise how you intend to refund this while we are at this.

When I phoned in to see what the outstanding balance is I was informed that the account is paid up and closed and that a paid-up letter cannot be issued, which I find totally unacceptable.

How am I supposed to send FNB confirmation that this credit card account is paid up in order for them to restore my ITC report?

I have been trying since 24 April to get assistance from Jeanette who has been working with my account, I have sent emails, I have made hundreds of phone calls, but she refuses to take my calls and she refuse to respond to my emails, she also does not phone back on messages left numerous times.

Can anyone, who is slightly more skilled than her, please send a paid-up letter? I do not see why I should wait a month for this to transpire.

If you are unable AND unwilling to supply me with the same, I will have no choice to submit an official complaint to the Legal Practice Counsel of SA.

FURTHER TO THIS, I HAVE SPOKEN TO THEO ON EVEN DATE OF THIS EMAIL, JEANETTE’S APPARENT SUPERVISOR, REQUESTING THE SAME, HE INSULTED ME BY SAYING I WILL WAIT FOR MY PAID UP LETTER AS LONG AS FNB HAD TO WAIT FOR ME TO PAY THE ACCOUNT.

FIRSTLY, THE ACCOUNT WAS WRONGFULLY HANDED OVER TO YOURSELF WHILE I WAS UNDER DEBT REVIEW, WHICH IS WHY MY ATTORNEY IS IN THE PROCESS OF TAKING FNB TO COURT.

AND DEAR THEO, YOUR PATHETHIC ATTEMPT OT INSULT ME, I WILL HAVE YOU KNOW, ALL MY ACCOUNTS HAVE BEEN SETTLED IN 2019 WITH THE DEBT COUNSELOR ALREADY - 3 YEARS BEFORE ALL THE DEBT WAS DUE FOR FINAL PAYMENT, I AM JUST HAVING ISSUES WITH FNB IN THIS REGARD AND NOW GROENEWALD LUBBLE ATTORNEYS TOO WHO REFUSE TO SUPPLY ME WITH A PAID UP LETTER, WHICH BY LAW, YOU ARE SUPPOSED TO DO.

SECONDLY, YOUR FIRM NEVER ONCE HAD TO PHONE ME AND ASK ME FOR MONEY AS I PAID EVERY SINGLE MONTH LONG BEFORE THE PAYMENT WAS DUE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I NEVER SKIPPED A PAYMENT.

THE FACT THAT THEO AND JEANETTE ARE INCOMPENTENT AND CANNOT SUPPLY ME WITH A SIMPLE PAID UP LETTER GOES BEYOND ME. THE FACT THAT GLA ALLOWS THEIR STAFF TO SPEAK TO A PERSON THE WAY THEO SPOKE TO A PERSON WHO HAS ONLY PAID HER ACCOUNT IN FULL WITHOUT HAVING HASSLE TO COLLECT MONTHLY IS PATHETIC TO SAY THE LEAST, IF I WAS SOMEONE WHO YOU BATTLED TO GET THE MONEY FROM, BY ALL MEANS, AND FOR THEO TO SLAM THE PHONE IN MY FACE AFTER INSULTING ME? TOTALLY AND UTTERLY DISGUSTING BEHAVIOR FROM A SUPPOSED PROFESSIONAL FIRM.

I DEMAND A PAID UP LETTER OR I WILL ASK MY ATTORNEY TO ALSO RESOLVE THIS MATTER WITH YOU AND SUE GROENEWALD LUBBE ATTORNEYS FOR PUNITIVE COSTS.