1 reviews | Active since Oct 2015
AS USUAL THEY BRUSH IT ASIDE
Theo at GLA threatened me over the phone as well as by sms that he will attach my fixed property which they know I have in order to recover my debt. I know my rights and this is harassment to say the least because to threaten me in this way is totally ********* and against the NCR.
Dear Ryan
Thank you for bringing to our attention the unprofessional conduct of our employee, Theo, that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
We spend a considerable amount of time to ensure that all interactions with our employees is both pleasant and professional, and find the behavior displayed unacceptable. We confirm the incident has been investigated and the necessary steps taken to avoid a repeat of your experience. All phone calls made to and from our offices are recorded; both the system notes and telephone recordings have accordingly been reviewed and training provided to ensure such conduct is not repeated.
Regards,
Mpho Davhana
Quality Assurance Manager
***
Dear Ryan
Thank you for bringing to our attention the unprofessional conduct of our employee, Theo, that resulted in a complaint against Groenewald Lubbe Inc being recorded. For this we apologize unreservedly.
We spend a considerable amount of time to ensure that all interactions with our employees is both pleasant and professional, and find the behavior displayed unacceptable. We confirm the incident has been investigated and the necessary steps taken to avoid a repeat of your experience. All phone calls made to and from our offices are recorded; both the system notes and telephone recordings have accordingly been reviewed and training provided to ensure such conduct is not repeated.
Regards,
Mpho Davhana
Quality Assurance Manager
***