After more than a year of no success in acquiring a statement and reading other complaints I believe this company to be a ****.

**** **** ****! The best organized **** in South Africa. Finished paying off. Suddenly a new R6000 rand amount appears. Numerous calls. Numerous emails sent by us!!!!!!!! We have copies of our statements of some time back. Just when the amount is paid off, this happens! Your sms lines receive no response! They are not even read. When one person finally answers you begin a conversation and then a week or two later they disappear into thin air. The online app showed our last payment was R3 that is "three rand" while in fact it was R3000. Numerous attempts - we have the paper trail!!! - zero result. It is without a doubt the MOST pathetic company we have ever had to deal with in South Africa. Phone calls, emails, app statement requests, sms communication, Whatsapp messages, have ALL yielded the same result. ZERO answers. All that we have requested for more than a year is a full statement. Then we get a letter saying "Mrs ... , R0.00 payments are recorded for January 2021 with no excuse on file. Due to not making payment you are implicating your credit standings with all bureaus as well as your risk profile with FNB, therefore your account has been referred to our legal department and may be instructed to proceed. You have not shown any interest in paying your account and as a result the full balance is now due with immediate effect. We require that you immediately confirm your address via Email or WhatsApp." Pathetic. Please do not brush off this complaint like you have done a few days earlier with a different complaint merely stating "Check your inbox for our response." Be brave and say what you wish to say in public. The public is BEYOND the point of frustration with Groenewald Lubbe.