KC
Kobus C

1 reviews | Active since Feb 2013

05 Mar 2017, 19:20

ACCOUNT PAID TO DATE BUT RECEIVE COMMUNICATION / TGREAT PROCEEDING WITH FURTHER ACTIION

<p>As with every other month have my account been paid promptly on the 25th of the month, February 2017 were not different. Groenewald Lubbe sending mail confirmation of payment/s received for February 2016 confirming payment received. Then on Friday the 3rd March 2017 received e-mail threating with tracing agencies/ sheriff mail and sms on Saturday the 4th of March. Contacted the person working with the account and not even in. This is not the first incident and pathetic responses to mails or no response. Incompetence and threats whilst own administration inaccurate</p> <p> </p>

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Replies (1)
GL Attorneys
GL Attorneys's reply06 Mar 2017, 11:52
Official

Good Day,

We acknowledge your complaint lodged against our company, and appreciate your feedback. We would also like to offer our sincerest apology regarding the unpleasant experience with the SMS & email received.

We have investigated your complaint to ascertain where the breakdown in service was, and have since resolved the matter.

Please accept our apology for the frustration and inconvenience caused.

Yours faithfully,

Groenewald Lubbe Attorneys

Tel: ***