MS
Marius S

1 reviews | Active since Nov 2021

25 Nov 2021, 16:58

Giftwrap Trading

<div>Terrible!!!Terrible Service. After they could not deliver on the artwork they send for approval in March 2021 , we changed the artwork in May 2021. We paid the deposit and was told that stock would be ready in 3-4 weeks. With close to no communication to their part and a lot of phone calls they confirmed by email that the parcel was ready for collection on 18 August 2021. We received the 147 items of which 41 was faulty and had to be send back. They collected it on 23 September 2021. On 3 November2021 we had to send a mail to find out what is going on. We got a response on the 9th of November that it will be ready on the 12th November 2021.After we checked the items we found that only 20 of the 21 came back. Again we phoned and Sheryl-Ann the lady that we dealt with from the start was not available and left a message. I do not think that she will phone me back not will her manager as this is not the first time i have tried to get hold of the. Why am i posting this? Because it is unacceptable , low quality service that does not belong in any business.</div>

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Replies (1)
Giftwrap Trading
Giftwrap Trading's reply14 Nov 2022, 13:28
Official
Good day Marius S, thank you for providing your feedback and letting us know about this issue. We have delivered the completed order, and the issues was resolved at the time.