Based on recent customer reviews, Giftwrap Trading receives sharply divided feedback. Satisfied customers consistently mention friendly, helpful staff, with named consultants like Frederick and Sheryl-Ann praised for attentive service, good pricing, and quality corporate gifting products. However, a recurring theme among dissatisfied customers involves late deliveries, poor communication, and branded items not matching approved artwork. Several reviewers describe a dismissive response from management when raising complaints, particularly around refunds, print quality, and short-shipped corporate clothing orders. After-sales support emerges as a notable pain point.
TrustIndex
3.1
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Giftwrap Trading
What do customers say about Giftwrap Trading?
Based on recent customer reviews, Giftwrap Trading receives sharply divided feedback. Satisfied customers consistently mention friendly, helpful staff, with named consultants like Frederick and Sheryl-Ann praised for attentive service, good pricing, and quality corporate gifting products. However, a recurring theme among dissatisfied customers involves late deliveries, poor communication, and branded items not matching approved artwork. Several reviewers describe a dismissive response from management when raising complaints, particularly around refunds, print quality, and short-shipped corporate clothing orders. After-sales support emerges as a notable pain point.
Is Giftwrap Trading trustworthy?
Giftwrap Trading has a TrustIndex of 3.1 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. Hellopeter has tracked Giftwrap Trading across 96 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2019
Nonsense
Black employees should not be treated as though their time, dignity, and development do not matter. It is extremely frustrating to be given responsibilities without proper training, and then be scolded or blamed for not knowing how to perform tasks that you were never trained to do. Even requesting something to be assisted not be treated as an unreasonable request and if she was able to do this they wouldn't have wanted them in the first place. Employees cannot be expected to perform at their best when they are given work without the necessary guidance, support, or training. Training should be provided before employees are expected to take full responsibility for unfami**** duties. Everyone deserves to be treated with dignity and given a fair opportunity to learn their job properly, regardless of their race or position.
1 reviews | Active since Apr 2019
Nonsense
Black employees should not be treated as though their time, dignity, and development do not matter. It is extremely frustrating to be given responsibilities without proper training, and then be scolded or blamed for not knowing how to perform tasks that you were never trained to do. Even requesting something to be assisted not be treated as an unreasonable request and if she was able to do this they wouldn't have wanted them in the first place. Employees cannot be expected to perform at their best when they are given work without the necessary guidance, support, or training. Training should be provided before employees are expected to take full responsibility for unfami**** duties. Everyone deserves to be treated with dignity and given a fair opportunity to learn their job properly, regardless of their race or position.
1 reviews | Active since Aug 2026
Bad bad customer service and still no correct order
I should come to Hello Peter first before using this company looks like its liked to brandability Quick to take your money. By the looks of all this reviews not a good company at all. After taking your money and not delivered in time,its constant calls and emails with no outcome Then Almost a month later and that rude Manager Benjamin could not get the order right, empty promises, wrong order delivered and his attitude is well accept it nothing he can do to fix it!! Be very careful of this company.
1 reviews | Active since Aug 2026
Bad bad customer service and still no correct order
I should come to Hello Peter first before using this company looks like its liked to brandability Quick to take your money. By the looks of all this reviews not a good company at all. After taking your money and not delivered in time,its constant calls and emails with no outcome Then Almost a month later and that rude Manager Benjamin could not get the order right, empty promises, wrong order delivered and his attitude is well accept it nothing he can do to fix it!! Be very careful of this company.
1 reviews | Active since Feb 2020
Payment for nothing
I placed order from this company and paid an *express fee* to prioritize printing and delivery. They failed to deliver on the agreed date. I called several times, they kept saying “the delivery is on the way.” The order was never delivered until I show up to their offices to collect it myself. The agreed day for delivery was 2 days late. I expected the delivery on Monday I collected on Wednesday after they **** to me the whole day Tuesday I paid an express fee for absolutely nothing. I emailed the owner, *Benjamin du Toit copying Sheryl-Ann multiple times. No response. I called and followed up repeatedly. They either ignore the calls or hang up on me Zero accountability. Zero service. Zero refund. They take your money, lie to you, and disappear. This is not poor service this is Terrifying service They don't even deserve a star.
1 reviews | Active since Feb 2020
Payment for nothing
I placed order from this company and paid an *express fee* to prioritize printing and delivery. They failed to deliver on the agreed date. I called several times, they kept saying “the delivery is on the way.” The order was never delivered until I show up to their offices to collect it myself. The agreed day for delivery was 2 days late. I expected the delivery on Monday I collected on Wednesday after they **** to me the whole day Tuesday I paid an express fee for absolutely nothing. I emailed the owner, *Benjamin du Toit copying Sheryl-Ann multiple times. No response. I called and followed up repeatedly. They either ignore the calls or hang up on me Zero accountability. Zero service. Zero refund. They take your money, lie to you, and disappear. This is not poor service this is Terrifying service They don't even deserve a star.
1 reviews | Active since Nov 2019
Rasist and Poor Service.
Worst service I have ever had ever ..The manager just insulted me and drop the phone on my ear , it's thier way or nothing Once you pay your money in this company you on your own ..no one care ,no assistance from management,very rude and ****** company...I regret doing business with these this company ...My order was paid and approved art work , waited for 2 weeks for feedback , called 3 days in a straight no one could assist, till this day ...I went to the company to collect was told it was returned to the warehouse,they will deliver to me following day , followed up on the following day ...no response called again for 2 days no call , finally got a call from some designer telling about the art work which was approved after payment 3 of June...I told them since they haven't done it ,they must just cancel the order and refund me because the client event already pass so it's useless - The manager drops the phone everytime am trying to get assistance and telling me I must get the rite photo.Till date my order hasn't been filled from the 3June 2025 today is the 8th of July I was told to go to hell.Sherl-Ann was my assistant
1 reviews | Active since Nov 2019
Rasist and Poor Service.
Worst service I have ever had ever ..The manager just insulted me and drop the phone on my ear , it's thier way or nothing Once you pay your money in this company you on your own ..no one care ,no assistance from management,very rude and ****** company...I regret doing business with these this company ...My order was paid and approved art work , waited for 2 weeks for feedback , called 3 days in a straight no one could assist, till this day ...I went to the company to collect was told it was returned to the warehouse,they will deliver to me following day , followed up on the following day ...no response called again for 2 days no call , finally got a call from some designer telling about the art work which was approved after payment 3 of June...I told them since they haven't done it ,they must just cancel the order and refund me because the client event already pass so it's useless - The manager drops the phone everytime am trying to get assistance and telling me I must get the rite photo.Till date my order hasn't been filled from the 3June 2025 today is the 8th of July I was told to go to hell.Sherl-Ann was my assistant
1 reviews | Active since Aug 2019
*****sters with no refund policy
Bought an item they delivered the wrong item after which they advised they would exchange for the right item. They didn’t deliver the item when I needed it as per agreement and they refused to refund me after giving me the run around for 2 weeks. Extremally unprofessional organization with incompetence at full volume. Theres no customer service and the managers are not helpful. I have made an official complaint with the consumer ombudsman
1 reviews | Active since Aug 2019
*****sters with no refund policy
Bought an item they delivered the wrong item after which they advised they would exchange for the right item. They didn’t deliver the item when I needed it as per agreement and they refused to refund me after giving me the run around for 2 weeks. Extremally unprofessional organization with incompetence at full volume. Theres no customer service and the managers are not helpful. I have made an official complaint with the consumer ombudsman
1 reviews | Active since Jan 2026
Gift wrap poor service
Very poor service. 1. Took them and hour to put a purchase through for X4 shirts. When I finally where asked to pay I was told that the stock is by other stores and not by them. This was after they said that they have the order in stock. No clear communication and wrong info. After x3 days I had to follow up and was told that my purchase was ready. I told them that I'll be there in 10min. Got to the store and again waited for an hour and a half for my order for they couldn't find it. Really frustrating and poor service.
1 reviews | Active since Jan 2026
Gift wrap poor service
Very poor service. 1. Took them and hour to put a purchase through for X4 shirts. When I finally where asked to pay I was told that the stock is by other stores and not by them. This was after they said that they have the order in stock. No clear communication and wrong info. After x3 days I had to follow up and was told that my purchase was ready. I told them that I'll be there in 10min. Got to the store and again waited for an hour and a half for my order for they couldn't find it. Really frustrating and poor service.
1 reviews | Active since Jun 2026
Great space to visit
I visited the shop i was assisted well , with proper and friendly service ,I got my soccer kits on the right time as promised and as perfect as I wanted it
1 reviews | Active since Jun 2026
Great space to visit
I visited the shop i was assisted well , with proper and friendly service ,I got my soccer kits on the right time as promised and as perfect as I wanted it
1 reviews | Active since Apr 2026
Quick to take your money - slow to respond to your queries
We ordered and paid for several corporate clothing items - at great expense because we needed them as express. When we followed up on the order we were advised that they hadn't noticed it was express but they would rush it. The goods were delivered late on a Friday evening and we didn't check right away if the order was complete. When we advised that there was a shirt short we were told that we had accepted the order so there was nothing to be done. I find this approach poor. Subsequently we have reverted to Giftwrap to advise that after only one wash the lettering etc is coming off and that the shirts are thus no longer usable, we have asked them to advise how we should handle this and have sent them emails and call them but it appears that they do not believe in responding to clients when there are complaints. Given the amount of money we spent I am very disappointed. Sadly we had the same experience as other clients did where the owner was very dismissive and not interested in solving the problem.
1 reviews | Active since Apr 2026
Quick to take your money - slow to respond to your queries
We ordered and paid for several corporate clothing items - at great expense because we needed them as express. When we followed up on the order we were advised that they hadn't noticed it was express but they would rush it. The goods were delivered late on a Friday evening and we didn't check right away if the order was complete. When we advised that there was a shirt short we were told that we had accepted the order so there was nothing to be done. I find this approach poor. Subsequently we have reverted to Giftwrap to advise that after only one wash the lettering etc is coming off and that the shirts are thus no longer usable, we have asked them to advise how we should handle this and have sent them emails and call them but it appears that they do not believe in responding to clients when there are complaints. Given the amount of money we spent I am very disappointed. Sadly we had the same experience as other clients did where the owner was very dismissive and not interested in solving the problem.