Quick to take your money - slow to respond to your queries

We ordered and paid for several corporate clothing items - at great expense because we needed them as express. When we followed up on the order we were advised that they hadn't noticed it was express but they would rush it. The goods were delivered late on a Friday evening and we didn't check right away if the order was complete. When we advised that there was a shirt short we were told that we had accepted the order so there was nothing to be done. I find this approach poor. Subsequently we have reverted to Giftwrap to advise that after only one wash the lettering etc is coming off and that the shirts are thus no longer usable, we have asked them to advise how we should handle this and have sent them emails and call them but it appears that they do not believe in responding to clients when there are complaints. Given the amount of money we spent I am very disappointed. Sadly we had the same experience as other clients did where the owner was very dismissive and not interested in solving the problem.