Pathetic Service Experience

The service is horrible. I ordered branded A5 diaries for a client, the company branded A4 diaries. They refused to take responsibility for the error and accused me of having approved the A4. Artwork I signed was done and sent for approval after the order was agreed upon, placed and paid for, all I had to approve was the size of the logo and its position. Because client needed the diaries and could not wait, I accepted the wrong size A4 and requested that Giftwrap only assists with 50% of the courier fee as it was about 8 times more than what the smaller diaries would have cost and client could not be billed for more. They arrogantly refused, no apology, no interest in making things right. I will never recommend or use the company again. Client service is also terrible, they don't respond promptly to emails and it is a struggle to communicate with them to get updates on an order.