Don’t order from them

Dear Gift Brands Team,

I am writing to express my **extreme frustration and disappointment** regarding a recent order (1090) I placed with Gift Brands.

I purchased **24 × Malibu Double-Wall Plastic Tumbler & Straw – 470ml**, and unfortunately, **12 of the 24 tumblers are broken**. This means that **half of my order is unusable**, which is completely unacceptable.

What has made this situation even more frustrating is that I have **attempted to contact Gift Brands numerous times** regarding this issue, yet I have received no response or assistance. As a paying customer, I do not believe it is unreasonable to expect both products that arrive in acceptable condition and proper customer service when there is a problem.

I am therefore formally requesting that this matter be resolved immediately. I expect one of the following:

* A **FULL refund for the 12 broken tumblers**, or * **12 replacement Malibu Double-Wall Plastic Tumblers** to replace the damaged items.

I am not willing to accept a partial credit or simply leave this matter unresolved. I paid for 24 usable products and received only 12.

Please consider this email a **formal complaint**. I expect a response and a clear resolution to this matter as soon as possible. Should Gift Brands continue to ignore my attempts to resolve this directly, I will have no choice but to **escalate the matter further through the appropriate channels**.

I would much rather have this resolved directly and professionally with Gift Brands, but I will **not leave this matter here** if it continues to go unanswered.

I can provide photographs of all 12 damaged tumblers, proof of purchase, and any additional information required.

I look forward to your **urgent response and resolution**.